NNSquad - Network Neutrality Squad
[ NNSquad ] Network Solutions/Web.com apologizes for email about credit card charges
Network Solutions/Web.com apologizes for email about credit card charges I just got off the phone with the COO, CTO, and others from Network Solutions/Web.com, regarding today's furor over an email suggesting an almost $2K charge for a new domain security program unless the addressee opted out. They are apologetic about the email, which they say mischaracterized the program aimed at the top 1% of their customers, and assert that nobody would have been charged that fee without affirmatively agreeing to enter the program -- irrespective of what the email appeared to be saying. I also took the opportunity to discuss other aspects of their email notifications, such as those WHOIS confirmation notices I received a few days ago, that looked for all the world like phishing attempts. All other aspects of today's story aside, I think it's more clear than ever that messaging really matters. My thanks to Network Solutions/Web.com for taking the time to discuss these issues with me directly. --Lauren-- Lauren Weinstein (lauren@vortex.com): http://www.vortex.com/lauren Co-Founder: People For Internet Responsibility: http://www.pfir.org/pfir-info Founder: - Network Neutrality Squad: http://www.nnsquad.org - PRIVACY Forum: http://www.vortex.com/privacy-info Member: ACM Committee on Computers and Public Policy Lauren's Blog: http://lauren.vortex.com Google+: http://google.com/+LaurenWeinstein Twitter: http://twitter.com/laurenweinstein Tel: +1 (818) 225-2800 / Skype: vortex.com _______________________________________________ nnsquad mailing list http://lists.nnsquad.org/mailman/listinfo/nnsquad