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[ NNSquad ] New York Times on Web firms and customer support

New York Times on Web firms and customer support

http://j.mp/LUfLCF  (New York Times)

    "The phone users are getting left out," said Mari Smith, a consultant
     who trains businesses in how best to use social media. She should
     know. Because her consulting company lists an 800 number, frustrated
     people call all the time, looking for help with their Facebook
     accounts. She eventually adjusted her phone message to callers to
     explain that she does not provide technical support for Facebook.  "I
     just got bombarded," she said. "They're just so desperate to reach a
     real human being."

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Lauren Weinstein (lauren@vortex.com): http://www.vortex.com/lauren 
Co-Founder: People For Internet Responsibility: http://www.pfir.org 
 - Data Wisdom Explorers League: http://www.dwel.org
 - Network Neutrality Squad: http://www.nnsquad.org 
 - Global Coalition for Transparent Internet Performance: http://www.gctip.org
 - PRIVACY Forum: http://www.vortex.com 
Member: ACM Committee on Computers and Public Policy
Lauren's Blog: http://lauren.vortex.com
Google+: http://vortex.com/g+lauren / Twitter: http://vortex.com/t-lauren 
Tel: +1 (818) 225-2800 / Skype: vortex.com
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