NNSquad - Network Neutrality Squad
[ NNSquad ] LG Smart TV found sending viewing info to LG, tells customer "live with it"
LG Smart TV found sending viewing info to LG, tells customer "live with it"
http://j.mp/1eh9htS (Doctor Beet)
This information appears to be sent back unencrypted and in the
clear to LG every time you change channel, even if you have gone
to the trouble of changing the setting above to switch collection
of viewing information off ... It would easily be possible to
infer the presence of adult content or files that had been
downloaded from file sharing sites. My wife was shocked to see our
children's names being transmitted in the name of a Christmas
video file that we had watched from USB ... "Further to our
previous email to yourself, we have escalated the issues you
reported to LG's UK Head Office. The advice we have been given is
that unfortunately as you accepted the Terms and Conditions on
your TV, your concerns would be best directed to the retailer. We
understand you feel you should have been made aware of these T's
and C's at the point of sale, and for obvious reasons LG are
unable to pass comment on their actions."
- - -
LG customer service tells the guy to "complain to your retailer." Let's
see how long this attitude stands!
--Lauren--
Lauren Weinstein (lauren@vortex.com): http://www.vortex.com/lauren
Co-Founder: People For Internet Responsibility: http://www.pfir.org/pfir-info
Founder:
- Network Neutrality Squad: http://www.nnsquad.org
- PRIVACY Forum: http://www.vortex.com/privacy-info
Member: ACM Committee on Computers and Public Policy
Lauren's Blog: http://lauren.vortex.com
Google+: http://google.com/+LaurenWeinstein
Twitter: http://twitter.com/laurenweinstein
Tel: +1 (818) 225-2800 / Skype: vortex.com
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