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[ NNSquad ] Network Solutions/Web.com apologizes for email about credit card charges

Network Solutions/Web.com apologizes for email about credit card charges

I just got off the phone with the COO, CTO, and others from Network
Solutions/Web.com, regarding today's furor over an email suggesting an
almost $2K charge for a new domain security program unless the
addressee opted out.

They are apologetic about the email, which they say mischaracterized
the program aimed at the top 1% of their customers, and assert that
nobody would have been charged that fee without affirmatively agreeing
to enter the program -- irrespective of what the email appeared to be saying.

I also took the opportunity to discuss other aspects of their email
notifications, such as those WHOIS confirmation notices I received a few
days ago, that looked for all the world like phishing attempts.

All other aspects of today's story aside, I think it's more clear than
ever that messaging really matters.

My thanks to Network Solutions/Web.com for taking the time to discuss these
issues with me directly.

Lauren Weinstein (lauren@vortex.com): http://www.vortex.com/lauren 
Co-Founder: People For Internet Responsibility: http://www.pfir.org/pfir-info
 - Network Neutrality Squad: http://www.nnsquad.org 
 - PRIVACY Forum: http://www.vortex.com/privacy-info
Member: ACM Committee on Computers and Public Policy
Lauren's Blog: http://lauren.vortex.com
Google+: http://google.com/+LaurenWeinstein 
Twitter: http://twitter.com/laurenweinstein
Tel: +1 (818) 225-2800 / Skype: vortex.com
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