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[ NNSquad ] Frontier service is so unreliable customers wish they still had AT&T

Frontier service is so unreliable customers wish they still had AT&T

(Ars): http://arstechnica.com/business/2014/11/frontier-service-is-so-unreliable-customers-wish-they-still-had-att/

    Upon the merger, AT&T said it had been working with Frontier for 10
    months to plan the transition and that it would continue to help
    Frontier make the switch. Problems were reported almost immediately.
    "The problems started shortly after Frontier took control of the
    former AT&T network at 12:01am Saturday," the New Haven Register
    reported on Oct. 27.  "Customers who contacted the New Haven Register
    since then have reported not getting any programming from U-verse
    television service or not getting some channels, a total loss of
    digital subscriber line Internet service or an inability to access
    certain websites."  Frontier said it switched over 415,000 data
    connections and 875,000 voice and video links, with 99 percent being
    converted successfully. "There were some system problems that couldn't
    have been anticipated, some problems with code" affecting the
    remaining customers, Frontier Connecticut GM Paul Quick told the
    newspaper. Frontier said that fewer than 10,000 customers were
    affected, but some of those have been vocal on Twitter.

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Lauren Weinstein (lauren@vortex.com): http://www.vortex.com/lauren 
 - Network Neutrality Squad: http://www.nnsquad.org 
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Co-Founder: People For Internet Responsibility: http://www.pfir.org/pfir-info
Member: ACM Committee on Computers and Public Policy
I am a consultant to Google -- I speak only for myself, not for them.
Lauren's Blog: http://lauren.vortex.com
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Tel: +1 (818) 225-2800 / Skype: vortex.com
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