NNSquad - Network Neutrality Squad
[ NNSquad ] T-Mobile responds to FTC lawsuit
T-Mobile responds to FTC lawsuit
(T-Mobile): http://newsroom.t-mobile.com/news/our-reaction-to-the-ftc-lawsuit.htm
We have seen the complaint filed today by the FTC and find it to be
unfounded and without merit. In fact T-Mobile stopped billing for
these Premium SMS services last year and launched a proactive program
to provide full refunds for any customer that feels that they were
charged for something they did not want. T-Mobile is fighting harder
than any of the carriers to change the way the wireless industry
operates and we are disappointed that the FTC has chosen to file this
action against the most pro-consumer company in the industry rather
than the real bad actors.
As the Un-carrier, we believe that customers should only pay for what
they want and what they sign up for. We exited this business late last
year, and announced an aggressive program to take care of customers
and we are disappointed that the FTC has instead chosen to file this
sensationalized legal action. We are the first to take action for the
consumer and I am calling for the entire industry to do the same.
This is about doing what is right for consumers and we put in
place procedures to protect our customers from unauthorized
charges. Unfortunately, not all of these third party providers
acted responsibly -- an issue the entire industry faced. We
believe those providers should be held accountable, and the FCC's
lawsuit seeking to hold T-Mobile responsible for their acts is
not only factually and legally unfounded, but also misdirected.
-- John Legere, CEO of T-Mobile USA
- - -
This does raise an interesting question -- what about AT&T and Verizon
and Sprint? Who is pushing this action against T-Mobile? Hmm.
--Lauren--
Lauren Weinstein (lauren@vortex.com): http://www.vortex.com/lauren
Founder:
- Network Neutrality Squad: http://www.nnsquad.org
- PRIVACY Forum: http://www.vortex.com/privacy-info
Co-Founder: People For Internet Responsibility: http://www.pfir.org/pfir-info
Member: ACM Committee on Computers and Public Policy
I am a consultant to Google -- I speak only for myself, not for them.
Lauren's Blog: http://lauren.vortex.com
Google+: http://google.com/+LaurenWeinstein
Twitter: http://twitter.com/laurenweinstein
Tel: +1 (818) 225-2800 / Skype: vortex.com
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